Throughout the years, I have had the opportunity to create innovative solutions to meet business needs, address complex business challenges and alleviate client pain points. In addition to working with individuals, I also work with corporate clients. Here are some of my major accomplishments for these clients and testimonials :
New Team Operations
Created and managed operations processes for new teams within the company
Cisco Support Community
One of the largest high-tech community support platforms
PMO & Business Operations
All processes to improve group efficiency and reporting.
Event Management & Tool
Manage all aspects (e.g. registration, lodging, sessions, evaluations, etc.) of large events such as Cisco Live, Partner Summit and Academy Conference.
ISO-9001 and ISO-27001 compliancy
100% for the team
Process Streamline/Automation - for multiple business processes resulting in 80% increase in throughput and provide electronic audit trails.
Process Streamline/Automation - for purchasing approvals resulting in 75% increase in throughput and provide electronic audit trails.
Billing Logistics Tool - to track projects and execute billing.
Lotus Notes Deployment - staffed and managed premier development team for global application development. Created "starter kit" of applications.
Lotus Notes Application Support - created processes, staffed and managed premier team to address global support and training needs..
Easy Survey Service - first online survey tool in the company, set up as service.
"Brenda stepped into her role at a crucial time for us and helped us get going on SFDC, action item tracking, vendor management and organizing us around the madness that is CiscoLive (to name a few!)....
In addition, she brought a real 'can do' attitude which helped us tackle the unpredictable nature of our function as a team. I'm quite sure we'd have struggled to accomplish all that we did this year without her support. "
Sr. Director / Cisco Investments Portfolio Development / Cisco Systems, Inc.
"Thanks for all your hard work and expertise Brenda. "
Director / Cisco Investments Portfolio Development / Cisco Systems, Inc.