BRINGING YOU OVER 20 YEARS EXPERIENCE IN THE FOLLOWING AREAS:

"Can you..." and "Will you..." are the same, aren't they? Not really. "Can" is associated with capability, while "will" is associated with a choice. Using the right word in the correct situation may mean the difference between harmony and defensiveness. When do you use one over the other? Many times we tend to start a request with "Can you..." For example, "Can you drive me to the store?", "Can you take out the trash?" While asking in this way seems normal to us, it may

We hear it all the time, "I have some constructive criticism for you." But how can "constructive criticism" be helpful? If you look up the definitions of those two words, they contain explanations such as: constructive = to build up; criticism = disapproval of faults or mistakes. How can someone build up and tear down at the same time? And don't most of us focus on the term "criticism" versus the "constructive", which in turn puts up an automatic wall of defense? In my pra