BRINGING YOU OVER 20 YEARS EXPERIENCE IN THE FOLLOWING AREAS:

Have you ever been in a meeting where you offer an idea and someone else responds with a comment like, "No, that's wrong." or "I would argue that point."? How did that make you feel? Embarrassed, judged, defeated? You may have shut-down, decided not to contribute anymore for fear of being attacked. Or perhaps you were the person who "shot down" a contributor, not realizing the effect you had on her/him. When this happens, the desired outcome of the meeting is rarely achie

We are all human, right? So let's face it, we all make mistakes. Most times we are so embarrassed we want to sweep them under the carpet - but they always come back to haunt us. Owning up to those mistakes and taking responsibility is as pleasant as a sharp stick to the eye. As difficult as it is to apologize, why is it that sometimes our apology is not accepted or does not help diffuse the situation? It may be because we are not completing the full apology and the person is