Hold Your Tongue and ListenHow many times have you found yourself tuning out, daydreaming or answering before truly listening? Active listening may be a lost art.
Making a Complete RequestThroughout our lives, we are constantly making requests and asking for favors. We ask a significant other for assistance. We ask a child...
Having Safe and Productive MeetingsHave you ever been in a meeting where you offer an idea and someone else responds with a comment like, "No, that's wrong." or "I would...
Making an Authentic ApologyWe are all human, right? So let's face it, we all make mistakes. Most times we are so embarrassed we want to sweep them under the carpet...
"Can you.." versus "Will you...""Can you..." and "Will you..." are the same, aren't they? Not really. "Can" is associated with capability, while "will" is associated...
Constructive Criticism is an OxymoronWe hear it all the time, "I have some constructive criticism for you." But how can "constructive criticism" be helpful? If you look up...